Debbie Sutton is the Toronto-based designer behind snoflake, an emerging contemporary women’s boutique line. The snoflake brand provides the perfect blend of quality, great tailoring, feminine detailing, and inspired flourishes. All snoflake garments are designed and manufactured exclusively in Canada.
After graduating from Toronto’s International Academy of Fashion Merchandising and Design, Sutton gained extensive work experience in the fashion world. She has worked as an assistant fashion designer, a fashion merchandiser, a fashion stylist and as a cutter and key team-member with a successful Canadian bridal designer. While working in bridal fashions, Sutton got the itch for more creative challenges and launched her own line in 2000.
Since then, Sutton has developed a strong clientèle of young, urban professional women and has consistently enjoyed an enthusiastic response to her line. Snoflake is currently sold across Canada and the U.S.A.
Use the instructions below to find your size in Snoflake products. If an item does not follow this size chart a special note will be added to the product description.
How to Measure
Bust: Measure around the fullest part of the bust. Keep tape comfortably loose.
Waist: Measure around the natural waist line – generally the smallest part of your waist. Your natural waist line is located where the body creases when bending to the side.
Hip: Keep feet together and measure around the fullest part of your hip.
Inseam: Measure from crotch to hem line.
All garments are given a length measurement. The measurement is taken from center back to hem on tops / jackets / coats / dresses, and top of waist band to hem (on skirts).
Still have questions about sizing, please contact us!
ORDERING / PAYMENTS
When you find an item that you like, click the "add to cart" button. Continue shopping until you are ready to complete the purchase. Click on the "X item in cart" button (top of page). Make sure the items sizes and quantity are correct. If there is a mistake, you can remove or edit in the cart page. Once the order is confirmed, follow the instructions to move through the shopping cart.
Once you enter in your address and credit card information and press "submit" an email confirmation will be sent to you. This will have your order number, your complete order, and your shipping address. Please print this document and save it for your records. If there are any mistakes on the receipt, please email us right away.
Method of Payments
ShopSnoflake.com accepts all major credit cards (including Visa, Mastercard and American Express) and PayPal. If you would like to pay using a money order, please email us with the items you want to purchase (style name, size and colour), your address (for tax purposes) and your preferred shipping method.
If you are ordering from within Ontario, British Columbia, Nova Scotia, New Brunswick or Newfoundland you will be charged HST. If you are ordering from any other Canadian province you will be charged GST only. NO SALES TAX WILL BE ADDED TO AMERICAN OR INTERNATIONAL ORDERS.
All prices quoted in US Dollars are approximate and depend on the USD/CND exchange rate at the time. All articles will be sold at the quoted Canadian price. Prices listed on the page and in the shopping cart do not include shipping, handling or taxes. When you check out, select the shipping options which best suites you. Taxes will be added according to your location. The final price (including applicable taxes, shipping and exchange rate) will be displayed prior to entering your credit card number and will also be sent to you in the confirmation receipt/email.
ShopSnoflake.com.com will keep its stock listing up to date. If however stock availability on your order has changed, we will email you with a notification and a time frame on a restocking date.
Products shipped within Canada are shipped via Canada Post. Shipping options are as follows:
1. Standard Shipping (FREE) - Expected arrival of 5-10 business days from date the product is shipped.
2. Express Shipping ($12 CAN) - This method will have your order to your door in approximately 1-3 business days from day product is shipped.
Products shipped to the United States are shipped via Canada Post. Shipping options are as follows:
1. US Air (FREE) - Shipped via Canada Post Air and will arrive 5-14 business days from when order is shipped.
2. Express Shipping ($17 US) - This method will have your order to your door in approximately 3-7 business days from day product is shipped.
International orders are shipped via Canada Post International Air with an expected arrival approximately 7-21 days from date of shipment. The cost of an International order is $35 CAN.
We ship Monday to Friday. All orders will ship one-two business days after they are received. Shipping times are based on a base case scenario.
RETURNS / EXCHANGES
We hope that we have given you sufficient information regarding our products. ShopSnoflake.com.com regrets that returns can only be processed under the following conditions:
1) You received the wrong order - you have not received the item(s) listed in your confirmation email.
2) Wrong size - must be returned via prepaid shipping. (Applicable only to regular priced items.)
3) You are not 100% satisfied with the product - must be returned via prepaid shipping. (Applicable only to regular priced items.)
If any one of the above instances should occur, email us within 5 days of receiving your order. Returned merchandise must arrive back at ShopSnoflake.com.com no more than 20 days from the time you placed your order. All returns must be in 100% new condition, not worn, nor washed and all tags in place. Please ensure returned clothing is packaged safely, as we will not accept damaged returns. The amount of your exchanged item will be credited towards your next order.
Sorry - no refunds. Sale items are FINAL SALE - cannot be exchanged or returned.
PRIVACY / SECURITY
Any information that you do submit to ShopSnoflake.com.com will not be disclosed.
We will only add you to our mailing list upon request. ShopSnoflake.com.com will NEVER release, sell, share or exchange any of its customer lists.
All written, graphic and photographic work is copyrighted to Snoflake. All website code is copyrighted to FashionCan.com Inc. No information within the ShopSnoflake.com.com website may be used or reproduced in any manner.